Frequently Asked Questions
Everything you need to know about Smeg products and services.
Where are Smeg appliances manufactured?
Smeg is an Italian manufacturer with several production sites across Northern Italy, where we combine high-quality materials with iconic Italian design.
How can I track my appliance delivery?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's portal to monitor your delivery in real-time.
What is the standard warranty on Smeg products?
All Smeg appliances come with a standard 2-year manufacturer's warranty covering parts and labor. Some specific models may be eligible for extended warranty promotions.
What is your return policy for major appliances?
You can return unused products in their original packaging within 30 days of delivery. Please note that a restocking fee may apply to large appliances that have been unboxed.
Do you offer professional installation services?
Yes, for major appliances such as ovens, ranges, and dishwashers, you can select our professional installation service at checkout for an additional fee.
How do I clean and maintain my Smeg retro refrigerator?
We recommend using a soft cloth with a mild, non-abrasive detergent. Avoid using steam cleaners or harsh chemicals to preserve the high-gloss finish of the exterior.